Jay Heinrichs, award-winning author of Thank You for Arguing and advisor to the Pentagon, NASA and Fortune 500 companies, distils a lifetime of negotiating and rhetoric to show you how to win over anyone - from colleagues and bosses, to friends and partners at home (and even the most stubborn of feline adversaries).

You'll learn to:

Perfect your timing - learn exactly when to pounce

Get your body language, tone and gesture just right

Think about what your opponent wants - always offer a comfy lap

Lure them in by making them think they have the power

The result? A happy, hopefully scratch-free, resolution.